Privacy policy

PRIVACY POLICY
Last Updated: November 6, 2026

This Privacy Policy explains how the lenorliva online store collects, uses, shares, retains, and protects personal information when customers visit https://lenorliva.shop, make purchases, or contact customer support.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect:
- Names, email addresses, and telephone numbers.
- Billing and shipping addresses.
- Purchase history, order information, and transaction records.
- Customer account information where accounts are available.
- Customer inquiries, return requests, and correspondence.
- IP addresses, browser information, device details, and website interaction data.

Payment card credentials are processed through authorized payment service providers. We receive transaction details necessary for order administration and refunds.

2. HOW WE USE INFORMATION

We may use personal information to:
- Process payments and fulfill customer orders.
- Arrange packaging, shipping, and delivery.
- Send order confirmations and tracking updates.
- Handle returns, exchanges, cancellations, and refunds.
- Respond to customer service requests.
- Detect fraud and maintain website security.
- Improve our website and customer experience.
- Send promotional communications where permitted by law.
- Meet applicable tax, accounting, and legal obligations.

3. LEGAL BASES FOR PROCESSING

Where relevant privacy legislation requires a legal basis, processing may rely on contract performance, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING TECHNOLOGIES

Essential cookies may support shopping carts, checkout, website security, and customer preferences.

Optional analytics, personalization, or advertising technologies may be used if enabled.

Where required by law, consent will be requested before non-essential tracking is activated.

Customers may manage available preferences through website privacy controls or browser settings.

5. INFORMATION SHARING

Necessary personal information may be shared with Shopify, authorized payment processors, fulfillment partners, shipping carriers, customer support providers, fraud prevention vendors, and configured analytics or advertising services.

Information may also be disclosed when legally required.

6. SHOPIFY SERVICES

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process information to deliver commerce services and for purposes explained in its applicable privacy notices.

For more information, visit https://www.shopify.com/legal/privacy.

7. INTERNATIONAL TRANSFERS

Personal information may be processed in countries outside the customer's country of residence.

Where legally required, appropriate safeguards will apply to international data transfers.

8. DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or loss.

No online system can guarantee absolute security.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to complete purchases, provide support, prevent fraud, maintain required records, and comply with legal obligations.

10. CUSTOMER PRIVACY RIGHTS

Depending on applicable laws, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

Customers may also object to certain processing, withdraw consent, or opt out of specified advertising-related data uses.

Identity verification may be required for some requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights where relevant privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection laws.

Eligible individuals may complain to the UK Information Commissioner's Office.

13. MARKETING PREFERENCES

Customers may unsubscribe from promotional messages using the unsubscribe instructions or by contacting us.

Necessary order-related communications may continue.

14. CHILDREN'S PRIVACY

Our online store is not directed toward children making purchases independently.

We do not knowingly collect children's personal information contrary to applicable law.

15. POLICY UPDATES

We may revise this policy when our operations, technology, service providers, or legal obligations change.

Updates will be published on our website.

16. PRIVACY CONTACT

Store Name: lenorliva
Website: https://lenorliva.shop
Customer Service Email: burcsamanuea@outlook.com

Before publication, the actual data controller's verified legal name and authorized address must be included. This policy must reflect the store's real cookies, service providers, marketing integrations, data retention, and information-sharing practices.