Shipping policy
SHIPPING POLICY
Last Updated: November 6, 2026
Thank you for shopping at lenorliva. This Shipping Policy explains processing times, delivery estimates, shipping fees, tracking assistance, and procedures for missing packages.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after successful payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and transfer to the delivery carrier.
2. DELIVERY ESTIMATES
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the shipping transit estimate.
Delivery times are estimates rather than guaranteed arrival dates. Customs procedures, carrier disruptions, weather, public holidays, and other circumstances may affect delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available delivery destinations are displayed during checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
No undisclosed delivery charges will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.
Where applicable, the seller will arrange or cover these charges.
Relevant sales tax, VAT, and import obligations will be handled according to law.
6. TRACKING INFORMATION
Tracking details may become available after dispatch.
To request an available tracking number or shipment update, email burcsamanuea@outlook.com with your order number and the email address used at checkout.
Our customer service team will assist with available tracking information.
7. SHIPPING DELAYS
Customs inspections, shipping carrier disruptions, severe weather, holidays, or inaccurate delivery details may delay shipments.
If your order is late, contact our customer service team.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost in transit, email burcsamanuea@outlook.com with your order details.
We will investigate with the delivery carrier and arrange a replacement at no extra cost or an appropriate refund under applicable consumer protection laws.
9. DELIVERY ADDRESS CORRECTIONS
Please check your shipping address before completing an order.
Contact us promptly if a correction is needed. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charge will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: lenorliva
Website: https://lenorliva.shop
Customer Service Email: burcsamanuea@outlook.com